Shipping Info

Shipping Options

We offer free standard shipping (4 - 7 business days), as well as flat rate expedited (2 - 3 business days) and priority (1 - 3 business days) shipping to anywhere in the U.S. (including Hawaii and Alaska)

International Shipping

International shipping is sent by USPS First Class Package International Service regular airmail and takes between 10-21 business days depending on the country.

Returns

Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

100% Satisfaction Guarantee on all items. If for any reason you are not satisfied with your purchase of an item within the 60 day window, return your product for a full refund.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@kenkomatcha.com for instructions

Refunds

We will inspect your return when we receive it. We will notify you by email that we have received your returned item. You will be notified of approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you have yet to receive your refund, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@kenkomatcha.com