I saw you sell on Amazon for less money. I tried to contact you and the e-mail was invalid. I tried e-mailing for days and the response was always the same.....invalid e-mail. does not exist. The only contact number on your website was Australia. Then I see this matcha was shipped from an Amazon facility in Kentucky - but I did not get the Amazon price! ???. I tried to file a claim with my financial institution - what a headache. I can’t rate a product that has no customer service contact. So frustrating!
I have had better matcha expected a mind blowing yummy & mind focus matcha, not so much ⭐️one star only
I have had a sweeter more matcha flavor in other matcha so that just tells me not all matcha are equal I give it 2 stars. I really want to love it but not as good as PIQUE brand
Organic Matcha Ceremonial Green Tea is superb. Delicate with earthy overtones. Be sure to follow directions for best results. Just Delicious.
Really enjoy this matcha tea. Easy to make, and I like mine over ice with a nice squeeze of fresh lemon!
The matcha Green tea tastes wonderful. I will order again. However, the lid was missing and I have no way to seal the tin. I emailed customer service and heard nothing.
Nice bright green color but chalky texture and bland flavor. I love the taste of Matchaful brand varieties and the brain boost of Matcha.com matcha powders. I had high hopes for this matcha but was disappointed.
I liked it, strong but not bitter earthy flavor. Definitely will be a repeat purchase from me whenever I run out
So far I have made tea cookies, raw nut/fruit balls, smoothies, and plain matcha with cashew milk and it's all good to me! Don't have much to compare it to but a chain coffee shop latte experience years ago. I learned the amazing benefits that make the cost of matcha well worth the price.
This review is not about the quality of the set, but based on my customer service experience. Placed my order on April 13th, got shipping notification on April 14th, and the last shipping notification I got was April 16th saying USPS was awaiting the item in Buena Vista, CA. Emailed customer service April 22nd and received a response the same day from a member of your team saying he would inform me once he receives info from usps. I also contact usps and they stated they have no information regarding the package. As of today, April 27th, I have yet to receive any information about my order. This was meant as a gift that will now be late. Was very excited to try the set and the matcha, but this experience makes me doubt if I will order from Kenko again, unfortunately. Would appreciate this problem being solved as soon as possible. Thank you.
Good starter set! Comes with everything you need if you're a newbie and directions too!