Shipping Info

Shipping Options

We offer free standard shipping (4 - 7 business days), as well as flat rate expedited (2 - 3 business days) and priority (1 - 3 business days) shipping to anywhere in the U.S. (including Hawaii and Alaska)

Returns

Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

100% Satisfaction Guarantee on all items. If for any reason you are not satisfied with your purchase of an item within the 60 day window, return your product for a full refund.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@kenkomatcha.com and send your item to: 

Ship Depot
Att: Kenko Tea
11915 Wicks St. Suite B
Sun Valley, CA 91532

Refunds

We will inspect your return when we receive it. We will notify you by email that we have received your returned item. You will be notified of approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you have yet to receive your refund, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@kenkomatcha.com

Return Shipping

To return your product, you should mail the product to:

Ship Depot
Att: Kenko Tea
11915 Wicks St. Suite B
Sun Valley, CA 91532

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Our Reviews

Let customers speak for us

1969 reviews
88%
(1725)
8%
(159)
3%
(52)
1%
(15)
1%
(18)
Good kit!

I use it daily!

Great buy!

Very effective will purchase again!

Great buy!

Very effective will purchase again!

Great taste.

Delicious!

High quality matcha

I really like this matcha brand over others as it mixes very well and seems to be a cleaner matcha. I'm glad I switched over from the Jade leaf