the matcha is a realy nice product. we us it almost daily. the order process is fine and deliver is good.one issue would be your associatation with SHOP i do not like this company as well as other third party companys that want to save your credit info.
I needed to contact customer service. E-mail did not exist.
I saw you sell on Amazon for less money. I tried to contact you and the e-mail was invalid. I tried e-mailing for days and the response was always the same.....invalid e-mail. does not exist. The only contact number on your website was Australia. Then I see this matcha was shipped from an Amazon facility in Kentucky - but I did not get the Amazon price! ???. I tried to file a claim with my financial institution - what a headache. I can’t rate a product that has no customer service contact. So frustrating!
I have had better matcha expected a mind blowing yummy & mind focus matcha, not so much ⭐️one star only
I have had a sweeter more matcha flavor in other matcha so that just tells me not all matcha are equal I give it 2 stars. I really want to love it but not as good as PIQUE brand